Unable to log in to email or being prompted to set up Two-Factor Authentication (2FA)

Summary:
Some users may experience issues accessing Canvas if their Two-Factor Authentication (2FA) has not been set up.

Cause:
Access to Canvas requires 2FA for enhanced account security. Users who have not completed the 2FA setup will have their access temporarily disabled until the setup is completed.

Resolution:

1. Set up your 2FA by following the step-by-step instructions provided in this guide:
   🔗 How to Set Up Two-Factor Authentication (2FA)

2. If you are unable to complete the setup or continue to experience access issues, please visit the ITS Office for assistance:
   
   Quezon City Campus: 4th Floor, Building 6
   Manila Campus: 2nd Floor, Arlegui Building

   Our staff will guide you through the process and help secure your account. For security reasons, account recovery and verification require personal appearance.

3. If you are unable to visit the campus in person, you may proceed through our Virtual Office.
   Please ensure your camera is on and have your student ID ready for identity verification.

   Virtual Office Links:
   Quezon City Campus: http://bit.ly/ITSQC
   Manila Campus: http://bit.ly/ITSManila

   Virtual Office Operating Hours:
   During Enrollment Period: Monday to Friday, 8:00 AM – 5:00 PM
   Regular Business Hours: Monday to Friday, 10:00 AM – 12:00 PM

Reminder:
Several reminders were sent to your email regarding the 2FA setup, and ample time was provided to complete it. Failure to comply within the given timeframe will result in an inaccessible account.

Setting up 2FA is a mandatory security requirement to protect your T.I.P. account and ensure uninterrupted access to online services like Canvas.

Contact:
For further assistance, you may contact the ITSO here.