Lost Phone / Unable to Access Student Email or Account

Creation date: 11/4/2025 5:33 PM    Updated: 11/6/2025 12:32 PM   account recovery email access forgot password login issue lost phone password reset student email

If you lost your phone and can no longer access your student email or account, please visit the ITSO for assistance. Our staff will help you recover your account and update your security information.

Quezon City Campus:
📍 4th Floor, Building 6

Manila Campus:
📍 2nd Floor, Arlegui Building

For your protection, account recovery requires personal appearance.

If you are unable to visit the campus in person, you may proceed through our Virtual Office.
Please ensure your camera is on and have your student ID ready for identity verification.

Virtual Office Links:
Quezon City Campus:http://bit.ly/ITSQC
Manila Campus:http://bit.ly/ITSManila

Virtual Office Operating Hours:
During Enrollment Period: Monday to Friday, 8:00 AM – 5:00 PM
Regular Business Hours: Monday to Friday, 10:00 AM – 12:00 PM

Contact Numbers:
Quezon City Campus:(02) 8911-0964 / (02) 7917-8477 / 0917-177-2556 loc. 595
Manila Campus:(02) 8733-9117 / (02) 7918-8476 / 0917-177-2566 loc. 126

⚠️ Reminder: Please bring your student ID for verification.